Shipping and delivery
ITALY: SHIPPING METHODS
- DHL EXPRESS
Shipments are made by express courier (DHL)
The average delivery time is variable from 1 to 4 working days from the date of confirmation of the order, depending on the location.
A longer wait is possible if the products are not all available in the same warehouse.
For organizational reasons, only for these exceptions, a delay of 2/3 working days for delivery is possible.
- PICK UP IN STORE
At check out you can choose to pick up your purchase directly at one of our points of sale at no additional cost.
At the end of the order, please send an email with the Order number to firstname.lastname@example.org and report the point of sale where you want to collect the package.
WARNING ! : Our seasonal boutiques of Portofino and Capri are open only during the summer, therefore it is not possible to use this service from NOVEMBER to MARCH.
The boutiques of Monza and Desenzano del Garda are open all year. However, we recommend that you always check hours and days of opening of our boutiques contacting us by email or telephone or by consulting our website in the section OUR BOUTIQUES
The goods can be collected from the day following the date of confirmation of the order. A longer wait is possible if the products purchased are not all available in the same warehouse.
The buyer will receive a confirmation email from Beauty Concept on the availability of the goods and pick-up times.
NOTICE: IT IS NECESSARY TO PROVIDE A VALID PHONE NUMBER IF THERE IS THE NECESSITY TO CONTACT YOU.
- 1. DHL EXPRESS SHIPPING
The cost of shipping is € 6.00 up to a purchase amount of € 99. Free shipping for purchases over € 100.00. For logistical reasons, there is a supplement of € 7 per package for Calabria, Sicily and Sardinia. For the locality of Livigno there is an additional cost of 40 € for customs clearance fees. For the Minor Islands there is a supplement of € 17 per shipment. Remote areas are islands and mountain regions or a zip code hard to serve, a far away neighborhood/village, inaccessible or rarely served. Please SEE THE LIST
Absent at the time of delivery
If at the time of delivery the courier can not contact the recipient, he will resume the delivery in the following days (sometimes even in the same day), or it could leave a notice on which will be indicated the information necessary to arrange a further delivery.
The courier DHL performs up to a maximum of 2 delivery attempts, the second delivery will take place on the working day following the first pass, after that, in the absence of the customer at the address indicated for delivery the package will be stored at the DHL office nearest to the place of destination / shipment. The customer will have to deal directly on the recovery of his package by paying the costs to release the package in storage, which increase with the passing of the days. Alternatively, with prior agreement with the Beauty Concept staff and advance shipping costs of goods by bank transfer (10€ Italy, except for Sardinia, Sicily and Calabria 17€) the shipment can return to the sender (Beauty Concept) to be sent back to the recipient (Customer) on a date to be determined.
IT IS VERY IMPORTANT TO PROVIDE A PHONE NUMBER VALID IN CASE THE COURIER HAS THE NEED TO CONTACT YOU, AND AN ADDRESS WHEREVER THERE IS SOMEONE WHO CAN WITHDRAW THE SHIPMENT.
- 2.PICK UP IN STORE
In case of PICK UP IN STORE there are no shipping costs.
INTERNATIONAL SHIPPING EUROPE: SHIPPING METHODS
Shipments are made by express courier (DHL) By Truck. To check the list of countries where this method of delivery is expected. please see attached list.
Free shipping for purchases over € 100.00. For purchases of less than or equal to € 99 please consult the table.
The average delivery time is variable from 3 to 5 working days from the date of confirmation of the order, depending on the location.
A longer wait is possible if products are not all available in the same warehouse. For shipments abroad, some countries may be subject to customs fees and import taxes. Expense and taxes are completely charged to the recipient.
COUNTRIES LIST AND SHIPPING COSTS
GROUP 1 : 12,60 €
- PRINCIPALITY OF MONACO
- BALEARIC ISLANDS
- CZECH REPUBLIC
- SPAIN (including Ceuta & Melilla)
GROUP 2 : 15,30 €
- CHANNEL ISLANDS (Guernsey e Jersey)
INTERNATIONAL SHIPPING WORLDWIDE: COMING SOON…